If the piece isn’t near and dear to your heart, you may return it within 14 business days after you receive your order. Please email us at firstname.lastname@example.org to initiate a return.
We will gladly accept your return for a complete refund minus a return shipping fee of $6.95 as long as it meets the eligibility requirements.
Eligibility for return:
- The piece(s) need to be unworn and in its/their original packaging. Once your item is received, please allow 5 business days for processing and review. Once approved, you will receive an email confirmation. The refund will be validated after receipt. Your refund will then take place within 2 to 3 days.
- Custom orders and engraved pieces to do not qualify for returns.
- Please note that each piece is thoroughly inspected before it is sent to you.If you believe that the piece was damaged en-route to you, please indicate the same when signing for it and contact us at email@example.com
- If you happen to damage your piece, please reach out to us at firstname.lastname@example.org and we will work with you to repair the piece. We will try and make the repair or stone replacement cost as reasonable as possible. Please note you will need to pay for shipping of your damaged piece to and fro.